We require a minimum of 48 hours’ notice to cancel or reschedule an appointment.

• Cancellations made within less than 48 hours’ notice will result in a cancellation fee of 50% of the scheduled service.

• A card on file will be required to rebook.

We understand that things come up. However, last-minute cancellations leave gaps that are difficult to fill and directly impact our stylists.

Your satisfaction matters to us, and we stand by our work.

If you feel your hair needs an adjustment:

• Please notify us within 7 days of your appointment

• Adjustments are complementary when they align with the original consultation.

Please note:

• Changes in preference (wanting something different than originally discussed) are not considered a redo

• Results that differ due to undisclosed hair history (box dye, previous color, keratin treatment) may require additional services at cost.

We are always willing to work with you to ensure you love your hair.

Due to the time, product, and customized nature of our services:

All services are non-refundable.

If you have any concerns, we are committed to making adjustments within our redo policy to ensure tour hair meets the agreed-upon plan.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

Sister Hair Studio is a space built on mutual respect, professionalism, and positive energy.

We kindly ask that all clients communicate respectfully with our team, honor salon policies and boundaries, and treat our space and staff with kindness.

Any form of disrespectful behavior, harassment, or policy by our guests or team members may result in refusal of service or dismissal from future bookings.

To maintain a relaxing and safe environment, we ask that all children be attended by an adult who is not receiving a service.